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Overview

Our mission is to be the leading CX experts for customer contact communication.

We are an independent creative agency specialising in helping contact centres optimise their customer experience across all channels. We work across all contact centre touchpoints to reduce user effort, create brand consistency and improve customer satisfaction – a fully integrated approach to customer experience.


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Company News

Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming au...
July 30, 2020 12:47 PM
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All Contact Centres can benefit from free-to-download coronavirus messages for use on hold, in queue or on the IVR, as our way of helping them to manage call volumes in these difficult times.
March 26, 2020 5:00 AM
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