Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Our philosophy on technology Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading edge technology solutions that enhance our customers’ business operations”.
Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and employing the finest engineers and support people. Our cloud Contact Centre solution delivers everything you need to build enduring relationships with customers, and much more. The Premier Contact Point suite of tools ensures your agents are fully focused on each call, and not scrabbling around with the technology. Happy, more productive agents produce significantly better results.Please Login (add)
Aspect Software announced its new partnership with Australian technology firm Premier Technologies to launch Aspect Customer Experience Platform (CXP) with Omni-Channel capabilities via the Cloud. April 2, 2015 2:02 PM
The global contact centre market passed a significant milestone in 2012 says market research firm Frost & Sullivan. That was the year that spending on cloud-based contact centre solutions first surpassed spending on premises-based solutions. And that... August 4, 2014 5:00 AM
Despite the proliferation of new channels for customer service, phone conversations with a human agent are still the most popular and, more importantly, beat all others for first contact resolution rates of customer enquiries. September 30, 2013 5:00 AM