Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Primary Matters is a software development and management consulting company focused exclusively on understanding and improving all aspects of the impact of business initiatives on operations. Primary Matters was founded in 1997 to create products and services that enable customers to understand the costs driving their current operations, to evaluate forward looking operational and technological initiatives, and to make sound business decisions.
Brian Hinton gives examples on activity-based activities. Activity-based analysis is an effective method for outsourcers to use in preparing bid responses that result in profitable contracts. December 5, 2005 5:00 AM
Understanding your resource requirement and your cost structure enables flexibility and accuracy in your bid response. Activity-based analysis is an effective method for outsourcers to use in preparing bid responses that result in profitable contrac... November 4, 2005 5:00 AM