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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Primary Matters is a software development and management consulting company focused exclusively on understanding and improving all aspects of the impact of business initiatives on operations. Primary Matters was founded in 1997 to create products and services that enable customers to understand the costs driving their current operations, to evaluate forward looking operational and technological initiatives, and to make sound business decisions.
Brian Hinton gives examples on activity-based activities. Activity-based analysis is an effective method for outsourcers to use in preparing bid responses that result in profitable contracts. December 5, 2005 5:00 AM
Understanding your resource requirement and your cost structure enables flexibility and accuracy in your bid response. Activity-based analysis is an effective method for outsourcers to use in preparing bid responses that result in profitable contrac... November 4, 2005 5:00 AM