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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
•Managing all claims from First Notification of loss from Direct Customers to finality •Actively pursuing claims management within a call centre environment with Direct clients calling in •Establishing Company’s liability on all types of claims lodged •Managing call centre agents on claims and up skilling to shield calls effectively •Following up with clients, third parties and suppliers •Managing a portfolio of clients including clients at medium and high end of the market •Effective assessment and recommendations of settlement, repudiations thereof •Attending to complaints, Ombudsman issues closely with the Compliance area •Compiling claims stats, mapping, implementing and fine tuning claims processes to encourage customer service and good turnaround times •Attending weekly claims Committee meetings to discuss complex claims issues and authorization of bonefide claims •Preparing draft replies and information to Ombudsman letters and other related Complaints