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Prolog, a provider within the outsourcing of contact centre services industry has achieved significant productivity gains, following implementation of NiceUniverse, a call recording solution and consultancy provided by Business Systems UK Ltd (BSL). Prolog provides a comprehensive range of marketing and customer support services, ranging from warehouse storage, to designing marketing creative and account management. Please Login
According to the research, older call centre agents have a higher aptitude for call centre activity and traditional recruitment methods such as aptitude testing are a weak indicator of subsequent performance. December 1, 2004 5:00 AM
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