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Overview

Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
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Company Members

Pete Dempsey Puzzel(Verified Admin)
Madeleine Penney PR Artistry
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Thomas Rødseth Intelecom
Rob Wiles Puzzel
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Company News

Koopid.ai announced that it has expanded its strategic partnerships through a new agreement with Puzzel
June 12, 2020 3:59 AM
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Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel
May 29, 2020 1:18 AM
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Articles

Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start.  Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-...
August 12, 2020 5:00 AM
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As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep frontline staff safe and motivated.
June 19, 2020 5:00 AM
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Latest Tweets

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Most businesses have felt the effects of COVID-19 in one way or another. Find out how @capitalcitycg was able to adapt to this new 'normal' and swiftly respond to students with help from Puzzel. #CX https://bit.ly/2BaZn30e

May 29, 2020 9:05 AM
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It’s exciting times at Puzzel as we announce the acquisition of U-WFM, a leading provider of workforce management and optimisation software. Read more here: https://bit.ly/2RH0FIe

April 15, 2020 1:47 PM
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The new “must have” in contact centres. Thomas Rødseth @Puzzelsolutions takes a closer look at the 5 benefits of integrated ticketing solutions. Read more: https://bit.ly/2VqWTWk
February 27, 2020 8:34 AM
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Puzzel delivers new chat bot solution to the Nordic region’s largest insurance company, If. Puzzel and @Boost_ai_ partner to provide chat bot using AI to enhance customer experience in If contact centres, across four countries. Read more: https://www.puzzel.com/uk/press-releases/chat-bot-solution-to-if-insurance/
February 25, 2020 9:21 AM
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10 well-known Danes are ready to act as your personal alarm clock by calling with a Wake-Up Call about your morning routines. Puzzel cloud based technology helps WWF connecting with a climate-friendly advice. Try it out on: https://www.puzzel.com/dk/wake-up-call/
January 24, 2020 11:22 AM
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