Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.Please Login (add)
Latest release of Puzzel cloud contact centre solution provides new bot options including its own Chat bot, multi-channel capabilities and introduces enhanced measures to protect customer data May 2, 2018 9:57 PM
The move to cloud is happening but what makes a contact centre stand out from the crowd? Colin Hay at Puzzel outlines eight technologies available in the cloud to boost agent productivity and customer satisfaction in one go.
Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel, explains how contact centres that blend technology with the human touch will reap rewards in the digital age. September 5, 2018 5:00 AM