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Overview

QPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments.

QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.

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QPC Australia, specialists in assessing, recommending and implementing change within customer service environments, were honoured to be awarded with the most prestigious annual award by genesys, the APAC Partner of the Year award for 2019.
March 31, 2020 5:00 PM
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PureCloud support Mitsubishi’s Customer Experience staff as they manage inbound and outbound telephony and IVR, as well as personalised customer support for multi-channel communication, including web and email routing.
April 3, 2019 10:09 AM
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In every contact centre Management Information and reporting are seen as key to the functioning of the buisness, however how often is the quantity and quality of that information assesed and reviewed to ensure its healthy and is the fuel for informed...
April 21, 2010 5:00 AM
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No matter how much the advantages of remote workers are flaunted and raved about, many managers still cannot shake their reluctance of the whole at-home workforce. What are some of these concerns that keep so many companies from embracing this effec...
October 30, 2009 5:00 AM
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