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Qualfon - Company Profile   (About Company Profile Pages)

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Overview

Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".

https://www.qualfon.com
 
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Company News

Qualfon was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment.
July 13, 2020 6:31 PM
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Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019.
July 29, 2019 8:26 AM
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Articles

Cost Effective deployment of Voip Recording
March 26, 2008 5:00 AM
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Latest Tweets

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There is a lot to consider when evaluating a work-at-home solution for your organization. We’ve compiled a checklist of key contact center criteria you should use when evaluating the work-at-home vendors on your list. https://www.qualfon.com/7-key-criteria-for-evaluating-a-work-at-home-solution/

May 28, 2020 3:34 PM
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On this episode of Mission Qualfon, you will learn about the education opportunities available through Qualfon’s [[Blocked Email]] program, promoting continuous improvement, skills development and higher education. https://anchor.fm/mission-qualfon/episodes/Mission-Qualfon-Episode-4---Lyman-Baete-eechg6

May 26, 2020 1:47 PM
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Listen to "Mission Qualfon Episode 3 - Kim Carr" by Mission Qualfon. https://anchor.fm/mission-qualfon/episodes/Mission-Qualfon-Episode-3---Kim-Carr-edo370
May 12, 2020 3:49 PM
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Happy 14th Anniversary to Qualfon’s Cebu site! The dedication and commitment to its employees and clients provide a stable foundation to create more jobs and make each person’s life better. https://www.qualfon.com/qualfon-provides-job-opportunities-in-cebu-amidst-covid-19-crisis/

May 11, 2020 2:18 PM
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The Qualfon family keeps growing! Dialog Direct, a Qualfon Company, has opened another state-of-the-art fulfillment center in North Las Vegas to support its West Coast clients. https://www.qualfon.com/dialog-direct-qualfon-company-opens-fulfillment-operations-in-north-las-vegas-to-support-west-coast-clients/

May 7, 2020 4:37 PM
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