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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
We wanted to know from contact center professionals whether, in their opinion, customer service had improved or gotten worse over the last five years. Although the answers are varied, they all suggest we take a second look at our own customer servic... May 24, 2010 5:00 AM
What will make a customer stay with a company? Is it loyalty to the supplier, or the customer service you receive? Perhaps one cannot exist without the other? We asked industry professionals for their opinions. April 28, 2010 5:00 AM