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Replicant.ai - Company Profile   (About Company Profile Pages)

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Overview

Replicant was founded on the belief that machines are ready to have useful and complex conversations that will transform the way we interact with the world, starting with customer service. Replicant’s artificial intelligence platform combines natural language processing and machine learning and was trained to resolve customer issues over the phone with natural-sounding conversations that accurately recognize customer intent. Replicant currently handles over 2 million customer support calls a month and serves some of the largest call centers in the country.

https://www.replicant.ai
 
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Company News

Goodbye to long hold times as call centers embrace the new era of elastic customer service

September 14, 2020 11:28 PM
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Replicant's AI Voice Responder enables call centers to quickly respond to increased customer calls without adding agents
March 30, 2020 10:57 PM
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64% of companies reported downsizing their contact center operations in response to the pandemic ... how does your company plan to bounce back? #CustomerService #recovery #AI #callcenter #CustomerExperience #ML #agents #calls #customersatisfaction https://www.replicant.ai/pandemic-shows-need-to-revamp-contact-centers/
May 23, 2020 12:27 AM
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COVID-19 = Digital Transformation = http://Replicant.ai

May 17, 2020 10:28 PM
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A combination of old technology and a "steady-state design" leads to states unable to process many unemployment claims. Most systems are designed for predictable conditions, the next couple of years will be nothing like that. https://www.wsj.com/video/why-some-states-are-struggling-to-pay-unemployment-claims/DC760B66-3601-4F24-9F7A-B235A3256DFB.html by @scottmcalvert
May 14, 2020 11:48 PM
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Call centers weren't prepared for COVID-19. See 5 easy ways to recover and handle uncertainty going forward #recovery #callcenters #customerservice https://www.replicant.ai/prepare-your-call-center-for-covid-19-recovery/

May 13, 2020 3:28 AM
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See how AI can help call centers recover from COVID-19 setbacks in 3 simple ways https://www.replicant.ai/3-ways-conversational-ai-can-help-contact-centers-recover-from-covid-19/
May 11, 2020 5:39 AM
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