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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
It's been another fascinating year in the contact centre industry and we continue with our year-end interviews with some of our members from around the globe. ContctCentreWorld.com wanted to know about some of the greatest challenges and successes of... December 14, 2015 5:00 AM
We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center? May 19, 2010 5:00 AM