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Retia, a.s. - Company Profile (About Company Profile Pages)

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Overview

Retia, a.s.

ReDat is a management tool for efficient management, measurement and control of contact centre performance. The system assists with campaign analysis and agent workload and can recognise specifically monitored parameters.

Process and analyse all communication channels
Manage and develop contact centre human resources
Improve customer satisfaction and loyalty
Long-term monitoring and updated overviews of current campaigns
Advanced voice analysis technology

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