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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Wait times at the state's unemployment call center have spiked in recent months, leaving unemployed Rhode Islanders on hold for weekly averages as high as 47 minutes and highlighting a persistent problem that still plagues the Rhode Island Department... February 24, 2016 5:00 AM