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RMG Networks - Company Profile   (About Company Profile Pages)

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Overview

RMG NETWORKS (NASDAQ: RMGN) is a provider of intelligent visual communications that help businesses increase productivity, efficiency and engagement through digital messaging. By combining best-in-class software, hardware, business applications and services, RMG Networks offers a single point of accountability for integrated data visualization and real-time performance management. The company, who values 70% of the Fortune 100 as clients, is headquartered in Dallas, Texas, with additional offices in the United States, United Kingdom and United Arab Emirates.
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Nelson Smelker argues that running a call centre on historical data alone must become a thing of the past.Real-time operational data holds the key to transforming the call centre from something that customers moan about to a strategic source of reve...
December 6, 2005 5:00 AM
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You have to know how many agents are required to adequately answer calls or contacts in order to satisfy your service level
August 8, 2002 11:33 PM
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