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Rostrvm - Company Profile   (About Company Profile Pages)

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Overview

rostrvm software systems support inbound, outbound and blended management of live and automated telephone calls and multimedia contacts.

rostrvm’s innovative desktop presence drives efficient process and best practice by making awkward IT systems easy to use – in the back-office as well as in your contact centre.

Our unified administration and management information environment gives you control and makes business performance visible.

With customers spanning businesses and industries in both public and private sectors we work hard to understand your requirements and aspirations – technical, functional and commercial – and rostrvm enhances your existing technology. So, no big infrastructure changes – just add rostrvm.


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Chris Ackland Rostrvm Solutions
Peter Brown Rostrvm Solutions Limited
Ken Reid Rostrvm Solutions Limited
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Articles

Asia Risk Technologies (ART) is an outsource services provider for the financial services sector with operations in Singapore, Hong Kong and Japan. As one component of a Business Process Outsourcing (BPO) offering ART provides a number of call-centre...
August 21, 2008 5:00 AM
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Ever Ready Mortar delivers a unique service supplying ready to use mortar to the building trade. The rostrvm blended call centre solution supports its outbound sales and inbound customer service operation, enabling the company to meet its ambitious g...
July 31, 2008 5:00 AM
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You know your customers, right? This year has thrown up some rather potent examples of what happens ...
December 22, 2016 5:00 AM

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Understand the impact #CallDeflection and #automation can have on your contact center with our brand new ROI Calculator Enter your metrics Choose your solutions See how much you could save in agent hours and costs Don't wait on hold, click here: https://bit.ly/2TqsS7j
May 21, 2020 3:33 PM
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Helpful artice via @callcentrehelp 14 Chat Etiquette Tips for Better Customer Conversations https://tinyurl.com/ycqqkouj #CustomerExperience #callcentre
April 23, 2020 10:53 AM
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"What to look for when buying an IVR" https://tinyurl.com/uaj6c5c ft comments from @rostrvm 's Ken Reid @callcentrehelp #IVR #omnichannel
April 14, 2020 9:30 AM
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#Inbound contact volumes often rise during a crisis. People need to communicate and get reassurance. You can ease the situation for both your business and customers using a #remoteworking #contactcentre . Here are some ideas on inbound contact solutions: http://ow.ly/9jCP50z9WJ8

April 9, 2020 2:48 PM
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On @callcentrehelp today, Ken Reid discusses how an #IVRsystem can be used to deflect calls to automated channels like SMS. This can reduce inbound call queues and long wait times for customers, improving their experience. http://ow.ly/ZxPY50z6e0B #contactcentre #CX #cctr #IVR

April 6, 2020 12:02 PM
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