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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Without challenges to overcome at work, the workday would be mighty dull. But the continuous challenges faced by Contact Center professionals are a true test of the limits they can handle. Find out what Industry professionals believe to be some of ... July 27, 2009 5:00 AM
The popularity of home based agents is gaining momentum and may one day serve as the alternative to outsourcing. But the views on the effectiveness of home-based agents are still mixed with skepticism. Will in-house agents ever be replaced with a net... July 23, 2009 5:00 AM