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In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.
Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.
Our consulting practice puts emphasis on:
- Contact center operational assessments - Human capital management - Organizational structure - Brand marketing - Strategic planning - Sales and customer care training - Technology selection - Deployment of technology in customer contact centers
Our client engagements are directed at identifying projects that will have the highest return in terms of profit, productivity, customer and employee satisfaction.
If your organization has a need for Contact Center Consulting, Brand Marketing, Human Capital Assessment and Development, Application Development and Integration, Outsourced Services, Sales and Customer Service Training or an Offshore Solution, SCC Services Group brings a brand of expertise to the table based on years of “real life” experience and is in position to fill this demand for start-up, growing or under performing operations.Please Login
Without challenges to overcome at work, the workday would be mighty dull. But the continuous challenges faced by Contact Center professionals are a true test of the limits they can handle. Find out what Industry professionals believe to be some of ... July 27, 2009 5:00 AM
The popularity of home based agents is gaining momentum and may one day serve as the alternative to outsourcing. But the views on the effectiveness of home-based agents are still mixed with skepticism. Will in-house agents ever be replaced with a net... July 23, 2009 5:00 AM