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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
SCInc. is an outcomes-based learning and performance company that specializes in organization effectiveness, high-performance culture change, professional skills building and leadership development of call centers, contact centers, help desks and customer-support centers, and service desks. Our SPC certification and training is the only performance- and outcomes-based certification in the industry. Learn more and see our demo at our website.Please Login
It's a common mistake made every day by managers who seek to develop the skills of their team and mitigate performance issues. Training is defaulted as the solution to every problem with little thought given to whether its the right solution to the p... August 2, 2011 5:00 AM