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Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.Please Login (add)
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When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp... February 26, 2014 5:00 AM
Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead... February 21, 2014 5:00 AM
How many customer service tickets do your #callcenter agents solve on the first contact? Monitoring your first call resolution rate could improve your bottom line by thousands a year. Learn more. https://hubs.ly/H0mHGNt0 February 25, 2020 4:14 PM
Investing in #qualityassurance will ensure your business doesn't just survive, but it thrives. Learn how to develop an in-depth call quality monitoring process within your contact center, today: https://hubs.ly/H0l6j6l0 February 24, 2020 7:08 PM
Scorebuddy Co-founder Dick Bourke was featured in a recent @callcentrehelp blog post discussing how to best give feedback to #callcenter agents. Check out his tips: https://hubs.ly/H0n5yMc0 February 24, 2020 4:08 PM
According to @NewVoiceMedia , 86 percent of customers claim that a positive emotional connection with a call center agent would make them likely to do business with you again. Learn the importance of #emotionalintelligence in our latest blog. https://hubs.ly/H0kJnTN0 February 20, 2020 4:05 PM
According to @Forbes , the least inspiring leaders cause 47% of their direct reports to think about quitting, and 93% of the time they rate in the bottom 10% for productivity. Instead, hire #callcenter managers that demonstrate these 7 skills: https://hubs.ly/H0n27tP0 February 19, 2020 8:29 PM
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