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Scorebuddy - Company Profile (About Company Profile Pages)
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Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.
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When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp...
February 26, 2014 5:00 AM
February 26, 2014 5:00 AM
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Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead...
February 21, 2014 5:00 AM
February 21, 2014 5:00 AM
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Check out our new eBook >> https://twitter.com/BrianGriffinQA/status/985919607289663490 Scorebuddy added, Brian Griffin @BrianGriffinQA Data & resulting #analytics should be shared with agents so that they can understand how their performance affects #callcenter objectives - view eBook: https:// hubs.ly/H0bF9cH0 #QA pic.twitter.com/JZy0LAWiGF
April 19, 2018 5:39 PM
April 19, 2018 5:39 PM
Learn how to drive more sales by improving your #CallCenter #QA >> https://hubs.ly/H0bHpc40
April 17, 2018 5:39 PM
April 17, 2018 5:39 PM
https://twitter.com/HowardStrategy/status/984836372803522561 Scorebuddy added, HowardSchulman @HowardStrategy Here’s why it’s important to develop ongoing coaching for call center #agents | https:// hubs.ly/H0bBF-l0 #cctr pic.twitter.com/Ncv81Xikur
April 17, 2018 3:06 PM
April 17, 2018 3:06 PM
https://twitter.com/BrianGriffinQA/status/984831836282150912 Scorebuddy added, Brian Griffin @BrianGriffinQA In this eBook you will learn how creating actionable #scorecards can help agents and managers to evaluate agent performance: https:// hubs.ly/H0bF9M_0 pic.twitter.com/9WcHIv2WDi
April 16, 2018 8:32 PM
April 16, 2018 8:32 PM
Gap analysis is best viewed from a strategic perspective so that #QA managers can develop an appropriate plan, punctuated with pertinent training sessions: https://hubs.ly/H0bF9ff0
April 15, 2018 7:05 PM
April 15, 2018 7:05 PM
