OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

Scorebuddy - Company Profile   (About Company Profile Pages)

Submit Company Feedback
Tweet

Overview

Request Admin Access to this Page
Scorebuddy
Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.Please Login
              (add)  
(company social exchange program)
 
This company has no Instagram account registered with us.

If you work for this company, Facebook, Youtube, Twitter, Instagram, LinkedIn And other company registrations can be managed under membership settings click here
[Vendors: Add a weblink for sales leads]

Company Members

Become a Member
Brian Griffin Scorebuddy
Anna Byrne Scorebuddy

Articles

Read More | Post an Article
Challenges in Improving Quality Monitoring
When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp...
February 26, 2014 5:00 AM
 1
 4259 
Share

5 Ways to Motivate Team Leaders
Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead...
February 21, 2014 5:00 AM
 4
 4623 
Share

Wall Posts

Dick Bourke
Contact Center Data Monetization
January 10, 2018 11:05 AM
Share

Dick Bourke
11 Best Practices for Quality Assurance in Call Centers
October 19, 2017 4:00 PM
Share

General Videos

October 4, 2016 5:00 AM
What will Scorebuddy do for me?
Share

Blogs

Access All-Industry Social Posts!
Scorebuddy - What’s drink driving got to do with it? (A comment on Regulation)
While attending the Credit Summit in London on April 4th, I listened to a presentation by Tracy McDe...
April 15, 2016 5:00 AM
Share

Latest Tweets

Check out our new eBook >> https://twitter.com/BrianGriffinQA/status/985919607289663490 Scorebuddy added, Brian Griffin   @BrianGriffinQA Data & resulting #analytics should be shared with agents so that they can understand how their performance affects #callcenter objectives - view eBook: https:// hubs.ly/H0bF9cH0   #QA pic.twitter.com/JZy0LAWiGF

April 19, 2018 5:39 PM
Learn how to drive more sales by improving your #CallCenter #QA >> https://hubs.ly/H0bHpc40

April 17, 2018 5:39 PM
https://twitter.com/HowardStrategy/status/984836372803522561 Scorebuddy added, HowardSchulman   @HowardStrategy Here’s why it’s important to develop ongoing coaching for call center #agents | https:// hubs.ly/H0bBF-l0   #cctr pic.twitter.com/Ncv81Xikur

April 17, 2018 3:06 PM
https://twitter.com/BrianGriffinQA/status/984831836282150912 Scorebuddy added, Brian Griffin   @BrianGriffinQA In this eBook you will learn how creating actionable #scorecards can help agents and managers to evaluate agent performance: https:// hubs.ly/H0bF9M_0   pic.twitter.com/9WcHIv2WDi

April 16, 2018 8:32 PM
Gap analysis is best viewed from a strategic perspective so that #QA managers can develop an appropriate plan, punctuated with pertinent training sessions: https://hubs.ly/H0bF9ff0

April 15, 2018 7:05 PM

Contact Center Video News

February 6, 2018 5:00 AM
How to set up and update your professional profile

Audio Podcasts

View All
Latest Podcasts

from ContactCenterWorld.Com

Competitions

4/19/2018

Telephone Service

4/18/2018

Security Procedures

4/17/2018