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Scorebuddy
Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.
         
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Brian Griffin Scorebuddy
Anna Byrne Scorebuddy

Articles

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Challenges in Improving Quality Monitoring
When it comes to improving quality management do you find it challenging because you haven’t got tim...
February 26, 2014 5:00 AM
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5 Ways to Motivate Team Leaders
Motivating agents is a topic call center’s are familiar with and this white paper highlights how imp...
February 21, 2014 5:00 AM
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Blogs

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Scorebuddy - What’s drink driving got to do with it? (A comment on Regulation)
While attending the Credit Summit in London on April 4th, I listened to a presentation by Tracy McDe...
April 15, 2016 5:00 AM

Latest Tweets

A look at the #QA big picture: http://hubs.ly/H08lR-J0 #CCTR

August 15, 2017 7:07 PM
"@callcentrehelp What Call Centre Advisors Wish That Managers Knew About Monitoring http://hubs.ly/H08lQPV0 #cctr "
August 15, 2017 4:08 PM
Evolving a Strategic #CallCenter #QA Framework http://hubs.ly/H08lQPS0 #CX

August 14, 2017 7:05 PM
Surprisingly simple tips for designing #CCTR incentive programs http://hubs.ly/H08k8Sc0 via @CustomerThink #Custserv

August 11, 2017 7:08 PM
How to better leverage your #cctr QA team http://hubs.ly/H08gPzm0 #CX

August 9, 2017 7:05 PM

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