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Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.Please Login (add)
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When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp... February 26, 2014 5:00 AM
Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead... February 21, 2014 5:00 AM
Researchers have found that dissatisfied customers are more likely to complain and switch brands. That’s why it’s imperative to develop a framework and process to transform negative CX into positive future interactions: https://hubs.ly/H0gtzh_0 #CCTR#CX#CustEx 36 Minutes Ago
When you’ve had a negative Emotive CX in the call center, there is a very simple, 4-question structure to diagnosing what went wrong. Read more on how to leverage this structure into positive future CX: https://hubs.ly/H0gtzgh0 #CustServ#Training#custserv February 18, 2019 4:10 PM
Emotive #CX scorecards provide a valuable framework for measuring and quantifying the impact of a customer’s experience, especially negative experiences. Learn how you can leverage negative #CX into positive future interactions: https://hubs.ly/H0gtzhn0 #CustomerSuccess#Training February 17, 2019 4:08 PM
We talked to @martinhw , a global expert on Emotive CX and social customer service, to get his insight into handling and learning from negative scorecards. Read what he had to say here: https://hubs.ly/H0gtxST0 #CCTR#CustEx#CustomerSuccess February 15, 2019 4:00 PM
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