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StoreScorebuddy - Company Profile (About Company Profile Pages)
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Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.
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When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp...
February 26, 2014 5:00 AM
February 26, 2014 5:00 AM
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Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead...
February 21, 2014 5:00 AM
February 21, 2014 5:00 AM
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To improve your #cctr in a direct & meaningful way, a fully-functional #QA framework must be employed. Learn here: https://hubs.ly/H08W6LC0
October 22, 2017 9:04 PM
October 22, 2017 9:04 PM
3 Reasons #CallCenter quality assurance scoring is essential. https://hubs.ly/H08GDHM0 by @score_buddy #CCTR
October 20, 2017 4:10 PM
October 20, 2017 4:10 PM
Are your #QA success metrics lacking a clear improvement path of action? Take action, learn more here: https://hubs.ly/H08W62y0 #CustExp
October 19, 2017 8:33 PM
October 19, 2017 8:33 PM
Click here to read the new #blog - “Curbing #Burnout in #CallCenter Agents” >> https://hubs.ly/H08PM0G0 #cctr #customerservice
October 19, 2017 6:33 PM
October 19, 2017 6:33 PM
Why are scorecards a #CallCenter QA Manager’s secret sauce? https://hubs.ly/H08zgHf0
October 19, 2017 2:48 PM
October 19, 2017 2:48 PM
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