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Scorebuddy - Company Profile   (About Company Profile Pages)

Overview

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Scorebuddy
Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.
         
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Brian Griffin Scorebuddy
Anna Byrne Scorebuddy

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Articles

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Challenges in Improving Quality Monitoring
When it comes to improving quality management do you find it challenging because you haven’t got tim...
February 26, 2014 5:00 AM
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 Views: 4051 
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5 Ways to Motivate Team Leaders
Motivating agents is a topic call center’s are familiar with and this white paper highlights how imp...
February 21, 2014 5:00 AM
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 Views: 4330 
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Blogs

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Scorebuddy - What’s drink driving got to do with it? (A comment on Regulation)
While attending the Credit Summit in London on April 4th, I listened to a presentation by Tracy McDe...
April 15, 2016 5:00 AM

Latest Tweets

The nature of #CCTR #QA is vital & active. Are #spreadsheets the best way to track your agent's progress? http://ow.ly/YhVh30cOdl7

June 22, 2017 3:50 PM
Call #monitoring helps you stay on top of your game. #CallCenter http://ow.ly/ZMx930cGuas

June 21, 2017 5:25 PM
Being customers is a hard work: relief their load by sharing valuable knowledge. #CX http://ow.ly/E50a30cGuga

June 21, 2017 3:44 PM
Here some examples of wha t a #CCTR quality assurance manager needs to know about #regulatory and #compliance . http://ow.ly/f5Zh30cGu5u

June 21, 2017 1:30 PM
How to make call #monitoring work in your favor. #ContactCenter http://ow.ly/WJ3430cGtIF

June 20, 2017 5:30 PM

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