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Andrea Ridge
Sr. Quality Manager
Jeffrey Newman
Manager, Customer Care
Tracy Hays
Director, Customer Service

Scorebuddy - Company Profile   (About Company Profile Pages)

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Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.

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Company News

Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why cust...
May 13, 2021 8:00 PM
Scorebuddy announces that it has released a new version of its dedicated contact center quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool.
October 19, 2020 3:08 PM
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When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp...
February 26, 2014
Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead...
February 21, 2014

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