Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system.
By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.Please Login (add)
When thinking about #PCIDSS compliance, #cybersecurity most often springs to mind, however physical security measures are just as important. Learn all about them in our blog post: https://hubs.ly/H0fvQhH0 November 19, 2018 9:00 AM
If you're struggling to put together a #PCIDSS compliance training program for your contact center employees, we've gathered a list of best practices to help you craft your own training program. https://hubs.ly/H0f7DNC0 #cctr November 16, 2018 7:06 PM
During Children In Need week in the UK, our head office in Guildford held a number of activities to raise money, including a Doughnut Dangle competition! Here's the team in action. @BBCCiN#CiN
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As part of proving #PCIDSS compliance, organizations must complete Self-Assessment Questionnaires. We tell you all about them in our blog post: https://hubs.ly/H0frbXk0 November 16, 2018 12:01 PM