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Semafone - Company Profile   (About Company Profile Pages)

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Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system.

By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.

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Industry Champion!

Latest Voter Comments - why they want this company to win!
I'm a product person, love the best of breed of everything and in this industry Semafone are the inventors and patent holders. I love working for Semafone, a great team of people.
March 8, 2017 12:44 PM
Patent holder for DTMF masking to enable secure voice transactions, securing data and protecting brand reputations.
March 1, 2017 11:03 AM
Semafone offer an amazing product....
February 28, 2017 5:14 PM
Their software is market leading in its field!!
February 11, 2017 12:14 AM
Semafone is an excellent call center security solution.
February 9, 2017 7:17 PM
I have been in the CC industry for many years. Preventing data breaches and fraud are at the top of most companies lists as areas to address. Now that I have been working for Semafone for several months, I am able to conclude their solution is rock solid and by far the best in the industry.
February 9, 2017 3:17 PM
Semafone made my business more successful
February 9, 2017 7:26 AM
Because of the innovative and collaborative nature of the Semafone culture
February 7, 2017 4:31 PM
The Semafone solution is THE cloud enabled PCI-DSS solution for effective and compliant contact centres.
February 4, 2017 3:34 PM
Worked in partnership with Semafone to deliver a project into the British Heart Foundation
October 26, 2016 8:32 AM
Excellent customer feedback of the product/solution
October 25, 2016 4:58 PM
The Semafone hosted PCI Compliance Gamma SIP, offers our clients an advanced and flexible business solution. Ensuring the highest levels of client service levels. The scalable approach offers a flexible and easy to integrate enterprise class solution.
October 25, 2016 12:17 PM
Their system taking into consideration enterprise grade reliability, functionality, scalability and support is second to none globally in my opinion.
October 24, 2016 10:10 PM
Consultant for a Business Partner, and as a Security Consultant, Semafones solution is a solid answer to call centre compliance, and security concerns.
October 24, 2016 8:05 AM
Great strategic fit business partner
October 24, 2016 6:04 AM
They are the leading PCI/Secure Call centre solution in the world....and we searched the world so can vouch for that!
October 24, 2016 5:49 AM
October 24, 2016 5:40 AM
Semafone continue to be the best provider of Secure voice transactions...Streets above the rest
October 21, 2016 8:56 AM
Recognizing Semafone's Excellence In Their Field
October 20, 2016 11:38 PM
Market leading payment security solution for contact centres. Impressive customer base - top brands across many many industry sectors - more than 60 customers in 14 countries worldwide! Truly going places. Solid & established partnerships - BT, Gamma, Sabio, Interactive Intelligence, Noble, Accenture, Capita, Secure Co, Best thing about them... their people - knowledgeable, dedicated and always go above & beyond to look after their customers.
October 20, 2016 11:24 PM
Proud to work for a company that protects credit card data
October 20, 2016 8:43 PM
We're a great company!
October 20, 2016 1:44 PM
I believe the company i work for is the market leader in its industry.
October 20, 2016 10:43 AM
Highly impressed with Semafone's dedication to customer and consumer data.
October 20, 2016 10:09 AM
I believe that all individuals should have card data protected as standard and our software ensures this
October 20, 2016 9:47 AM
Semafone are the best at what they do
October 20, 2016 9:45 AM
Semafone is the market leader providing very competitive product to help call centres of different sizes to be PCI compliant at a reasonable cost. As a result it is progressing really well both in the UK and in the North American markets.
October 20, 2016 9:35 AM
Semafone provides innovative technology, and have the most committed talented staff!! We work tirelessly in a competitive, complex market to deliver quality and service!
October 20, 2016 9:35 AM
This is a great product that makes a real difference to call centers.
October 20, 2016 9:17 AM
Just joined this company, because I am convinced their product, which secures sensitive data during payments, is extremely clever and very useful to the market.
October 20, 2016 9:12 AM
Good company, great product, fab people.
October 20, 2016 8:41 AM
Best place to work in the industry.
October 20, 2016 7:49 AM
I love this company. I think they totally rock! Best call centre software EVER!
October 20, 2016 12:21 AM
I love working for Semafone
October 19, 2016 10:48 PM
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Company News

These strategic appointments bring significant operational and commercial experience to Semafone’s Board of Directors
November 9, 2021 5:00 AM
Route 10 and Semafone announced a new partnership.
October 25, 2021 9:40 PM
Read More


An increased focus on omnichannel customer engagement, coupled with the growing adoption of new technologies such as cloud computing, artificial intelligence and analytics, is shifting the way many contact centers operate.
May 11, 2020 5:00 AM
It appears that organizations are backsliding when it comes to meeting the fundamentals of data security. But is it a matter of not caring to comply with industry regulations, or more so a matter of experiencing compliance fatigue?
January 15, 2020 5:00 AM

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