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Semafone - Company Profile   (About Company Profile Pages)

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Overview

Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system.

By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.


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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
I'm a product person, love the best of breed of everything and in this industry Semafone are the inv...
March 8, 2017 12:44 PM
Patent holder for DTMF masking to enable secure voice transactions, securing data and protecting bra...
March 1, 2017 11:03 AM
Semafone offer an amazing product....
February 28, 2017 5:14 PM
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Company News

Semafone® announced that its patented data compliance solution Cardprotect Voice+ is compliant with key customer engagement solutions from Avaya (NYSE: AVYA)
January 25, 2021 11:25 PM
 382 
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Semafone whose patented data compliance solution Cardprotect Voice+ is now compliant with key customer engagement solutions from Avaya (NYSE: AVYA).


January 22, 2021 6:33 PM
 294 
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Articles

An increased focus on omnichannel customer engagement, coupled with the growing adoption of new technologies such as cloud computing, artificial intelligence and analytics, is shifting the way many contact centers operate.
May 11, 2020 5:00 AM
 1427 
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It appears that organizations are backsliding when it comes to meeting the fundamentals of data security. But is it a matter of not caring to comply with industry regulations, or more so a matter of experiencing compliance fatigue?
January 15, 2020 5:00 AM
 1890 
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