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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Scorebuddy is a cloud based quality monitoring tool enabling users to easily design and build scorecards. It replaces spreadsheets and bulky add-on tools often used for quality assurance in call centers. With same day deployment, flexible performance analytics and a 'Pay-As-You-Use' model customers find it "completely meets our needs and more, it's so easy to use and intuitive, it's opened up our world of reporting". Take a free 30 day trial at scorebuddy.co.ukPlease Login
When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in imp... February 26, 2014 5:00 AM
Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be lead... February 21, 2014 5:00 AM