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Overview

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. Our customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand.
             
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Industry Champion Comments

Great company with the best customer service!
May 24, 2017 3:42 AM
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Company News

Most contact centers unprepared to handle call surge and remote work required for coronavirus response
March 24, 2020 3:36 AM
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Marlin Equity Partners’ investment to accelerate development of unified cloud communications and collaboration platform to handle the future of work in the enterprise
March 13, 2020 5:00 PM
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Articles

77% of Respondents Report Bad Customer Experiences within the Last Year
May 1, 2019 5:00 AM
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77% of Respondents Report Bad Customer Experiences within the Last Year

March 27, 2019 5:00 AM
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Latest Tweets

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CxEngage Quality Management helps monitor and evaluate agents’ customer interactions to identify exactly where each agent is delivering great service while uncovering opportunities for additional training and coaching. See it in action: https://bit.ly/2xNch5R #WFO

May 27, 2020 9:47 PM
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Great leadership takes time and effort. In this e-book, Serenova VP of Customer Success @jenertainment shares real-world examples to show how 7 habits can foster trust and build effective relationships in the #contactcenter . Download your free copy: https://bit.ly/36l2DV5

May 27, 2020 7:19 PM
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Adding ProScheduler to your workforce management solution can help strike the right balance between customer experience, agent experience and business needs in #contactcenters of all sizes and in any location. Learn more about ProScheduler #WFM below. https://bit.ly/2WH7XP3

May 27, 2020 6:09 PM
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Considering a switch to the #cloud ? Learn how Serenova helped a global food manufacturer quickly create a customized Interactive Voice Response system to adapt and help handle the massive influx of #contactcenter calls related to #COVID19 . https://bit.ly/2RYuFzr
May 27, 2020 4:54 PM
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Addressing performance and maintaining connection with your #workfromhome agents can be difficult. CxEngage enables coaching sessions that are focused and individualized, prompting real conversations about an agent’s performance. Learn more: https://bit.ly/2M33JLA #WFH #CCaaS
May 27, 2020 3:36 PM
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