Overview

Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.

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Sally Mellinger United States

Sharpen

Demitrious Emery United States

Sharpen

General Videos

July 27, 2017 5:00 AM

Happy Agents: The Key To Improving Customer Service

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Latest Tweets

How Much Does Bad Customer Service Cost Your Business? @Hyken Tells All [Q&A]. Read more: https://sharpencx.com/blog/bad-customer-service/

September 15, 2017 3:49 PM

Our VP of Marketing, @MurphKrajewski , shares why great #CustomerService can trump poor product experience. #cx https://www.forbes.com/sites/forbescommunicationscouncil/2017/09/14/finding-a-company-you-love-regardless-of-product-lessons-in-customer-service/#4f61a9073d30
September 14, 2017 8:57 PM

Read how 5 companies are getting creative with #chatbots to enhance customer experience. #cx #custserv . http://bddy.me/2hNSOtb

August 10, 2017 2:17 PM

Watch & Learn: Creative ways you can use our call transcription tool to improve FCR, compliance, and training. #callcenter #cctr #custserv
July 27, 2017 8:20 PM

Proud of our Sharpenettes. "Women’s groups INSIDE tech companies provide a support system" via @techpointind http://techpoint.org/2017/07/womens-groups-inside-tech-companies-provide-support-system/
July 25, 2017 5:33 PM