Overview

Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.

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Demitrious Emery United States

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Sally Mellinger United States

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June 11, 2018 5:00 AM

Sharpen Omni

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Empower your agents and boost customer satisfaction. -- http://bit.ly/2OF9GxD Let’s start a conversation and genuine movement to improve agent experience. Watch our recent webcast featuring Blair Pleasant to learn how. [WATCH NOW] #CCaaS #custserv #cctr #cx

August 15, 2018 3:03 PM

5 data-backed strategies to improve your contact center coaching -- http://bit.ly/2vHvH84 Your agents’ motivation and empowerment are directly linked to how you coach. Here are 5 data-backed strategies to improve your contact center coaching. [ Read More ] #custserv #cctr

August 14, 2018 3:00 PM

6 Contact Center Tips to Boost Agent Morale -- http://bit.ly/2AU4N1O Your agents are your best assets and biggest advocates, so take care of them. Here you’ll find a list of 6 contact center tips to boost agent morale. [ Read More ] #custserv #cctr #cx

August 8, 2018 3:03 PM

Today’s the day – there’s still time to register for our free Agent Empowerment webcast! -- http://bit.ly/2McJ4TS Join us and presenter Blair Pleasant today at 1 p.m. as we share key trends to help you improve the agent experience. #crmxchange #CCaaS #custserv #cctr #cx

August 2, 2018 1:00 PM

How your agents feel about their jobs has a direct impact on your customer experience. -- http://bit.ly/2ADDhoS Agents who have the right training and tools that help their process give better, faster service. #AI #cctr #cx