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Sharpen
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
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Sharpen Technologies Helps onPeak Put Customers (and Agents) First
At provider of accommodations for the events industry has improved customer satisfaction and slashed costs using Sharpen’s agent-first omni-channel cloud contact center platform
October 5, 2018 6:11 PM
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Sharpen Technologies Helps Vibrant Credit Union Improve Member Services
Sharpen’s cloud contact center platform helps Vibrant reduce member wait time.
September 11, 2018 4:31 PM
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Articles

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How Global Company Dorel Juvenile Mastered Omni-channel Consumer Care
Since implementing Sharpen Technologies' omni-channel platform, Dorel Juvenile has experienced a 32 percent gain in ROI and saved in overall contact center costs.
May 30, 2018 5:00 AM
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6 Things to Avoid When You Celebrate Your Agents Celebrating your contact center agents the right way is important. Read about six things to avoid when you celebrate agents, and see real agent testimonies. [Read More] #custserv #cctr #cx -- http://bit.ly/2NvBLXe
October 11, 2018 3:00 PM
Agents need you to empower them to make decisions. Join us for a virtual roundtable event, and learn how you can act now to coach better and empower your team. Let’s do this: #crmxchange #custserv #cctr #cx #agentexperiece -- http://bit.ly/2RJhoJA

October 10, 2018 3:00 PM
What Agents Aren’t Telling You About Working in a Call Center Find out what your team struggles with and how you can help. Here are three things we found that agents aren’t telling you about working in a call center. [Read More] #custserv #cctr #cx -- http://bit.ly/2REN5DV
October 9, 2018 3:00 PM
Sharpen Technologies Helps onPeak Put Customers (and Agents) First onPeak reduced hold times by 75% and cut ongoing costs by a third when they switched to Sharpen for their contact center platform. [Read More] #custserv #cctr #cx #CustomerServiceWeek -- http://bit.ly/2ydW9Xi
October 5, 2018 3:00 PM
Sharpen Technologies Helps Vibrant Credit Union Improve Member Services Vibrant uses Sharpen video kiosks, call routing, and insights to support more than 200 agents at 17 locations AND reduce member wait times by 90 percent. #cx #CustomerServiceWeek -- http://bit.ly/2DZbml1
October 4, 2018 7:00 PM

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