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Sharpen
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
             
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Company News

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Sharpen Technologies Introduces Agent Experience Score
AXS incorporates new empowerment metric into traditional efficiency and effectiveness measures to solve decades-old agent development and attrition issues at the root of poor customer experiences
March 22, 2019 1:00 PM
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Sharpen Technologies Secures Growth Capital Funding
Funding to help grow sales and marketing teams, expand product portfolio
March 15, 2019 3:55 PM
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Articles

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How Global Company Dorel Juvenile Mastered Omni-channel Consumer Care
Since implementing Sharpen Technologies' omni-channel platform, Dorel Juvenile has experienced a 32 percent gain in ROI and saved in overall contact center costs.
May 30, 2018 5:00 AM
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Latest Tweets

It’s World Down Syndrome Day and we’re marking it in style! #GoLayla #worlddownsyndromeday #worldsownsyndromeday2019 #wdsd19 #lotsofsocks #leavenoonebehind #Sharpen
March 21, 2019 8:27 PM
We had a blast telling our #AgentFirst story and connecting with so many new people this week at @enterprisecon . Until next time, Orlando. #EC19 #CX #cctr #custserv #CustomerService
March 21, 2019 7:29 PM
Expo hall time is almost up, but at booth 1401, we're still holding it down. #EC19 #AgentFirst #purpleisthenewpurple

March 20, 2019 10:40 PM
Only a few hours left to chat about why #AX is so important to #CX ! Meet us at @enterpriseconnect Booth #1401 to see our #AgentFirst platform at work. Let’s build better customer service together #EC19 #custserv #cctr http://bit.ly/2TknJdS
March 20, 2019 7:00 PM
A picture is worth 7 words (and a few numbers). Come see us at #EC19 booth 1401. (You could probably talk us into a round of Mario Kart while you're here.) #AgentFirst #purpleisthenewpurple
March 20, 2019 4:44 PM

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