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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Sharphill Management Services works with clients to benchmark their business against sector best practice. Combined with a structured and systmatic approach to problem analysis and solution development this allows us to tailor our services to exactly meet the needs of our clients. By focussing attention on three key areas: People, Process and Technology Please Login
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b... April 30, 2010 5:00 AM