Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Sharphill Management Services works with clients to benchmark their business against sector best practice. Combined with a structured and systmatic approach to problem analysis and solution development this allows us to tailor our services to exactly meet the needs of our clients. By focussing attention on three key areas: People, Process and Technology Please Login (add)
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b... April 30, 2010 5:00 AM