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Sitel UK
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a provider in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.
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Jessica Elges Sitel UK
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David Cornwell Sitel UK
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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Sitel is a best-in-class service provider and employer.
September 1, 2016 2:50 PM
Returned to Sitel having left to go on a different career path, absolutely love Sitel as a company, ...
August 23, 2016 1:41 PM

Company News

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TDC Boosts Customer Experience with Combined Sitel Danish and UK team
Hybrid in-sourcing and near-sourcing model ups customer satisfaction, boosts jobs and increases employee engagement
June 9, 2015 2:04 PM
 1990 
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Compensation Package for Workers
Staff at an Accrington call centre who were made redundant when bosses transferred operations to India have won a six-figure payout.
January 22, 2015 12:24 PM
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Articles

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Work From Home Agents on the Rise
Sitel is reporting an increased use of the home agent model within the contact centre environment.
September 2, 2013 5:00 AM
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‘Five Step Guide to Converting Christmas Shoppers’
Latest 2013 figures show online retail sales grew 20% year on year
August 5, 2013 5:00 AM
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Our venture partner, @LearningTribes , explores the 10 key Learning Trends in this interactive infographic...take a look! #CXTraining #CXTrainingTrends #CustomerExperience #CX #SitelUK https://bit.ly/2q7aoZY
April 4, 2018 9:15 PM
Wishing everyone a happy long Easter weekend! #HappyEaster
March 29, 2018 5:30 PM
Companies have transformed the customer experience through a shift in the corporate culture that delivers rich employee engagement. Why satisfied employees can lead to an enriched experience to their customers. #PeopleFirst #CX #CustomerSatisfaction https://youtu.be/OS04zufXwjQ
March 28, 2018 3:45 PM
Companies have transformed the customer experience through a shift in the corporate culture that delivers rich employee engagement. How satisfied employees can lead to an enriched experience to their customers. #PeopleFirst #CX #CustomerSatisfaction https://youtu.be/OS04zufXwjQ
March 28, 2018 3:36 PM
Have you registered for the European Customer Day yet? Join industry analysts, CX experts, Sitel Group executives and many of the world’s most innovative brands to share best practices and ideas - 7th June 2018 in Paris! #ecd2018 #CX #AI https://bit.ly/2GoPsaZ

March 26, 2018 4:54 AM

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