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Sitel UK
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a provider in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.
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Jessica Elges Sitel UK
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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Sitel is a best-in-class service provider and employer.
September 1, 2016 2:50 PM
Returned to Sitel having left to go on a different career path, absolutely love Sitel as a company, ...
August 23, 2016 1:41 PM

Company News

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TDC Boosts Customer Experience with Combined Sitel Danish and UK team
Hybrid in-sourcing and near-sourcing model ups customer satisfaction, boosts jobs and increases employee engagement
June 9, 2015 2:04 PM
 2046 
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Compensation Package for Workers
Staff at an Accrington call centre who were made redundant when bosses transferred operations to India have won a six-figure payout.
January 22, 2015 12:24 PM
 3009 
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Articles

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Work From Home Agents on the Rise
Sitel is reporting an increased use of the home agent model within the contact centre environment.
September 2, 2013 5:00 AM
 5993 
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‘Five Step Guide to Converting Christmas Shoppers’
Latest 2013 figures show online retail sales grew 20% year on year
August 5, 2013 5:00 AM
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Latest Tweets

We are proud and humbled by the recent @EverestGroup rankings, name @Sitel_Worldwide as a Leader for the 6th consecutive year. It's an honor to be ranked among such prestigious companies. #CX https://bit.ly/2K7iHRy

June 21, 2018 9:24 AM
Join @JosselinMoreau and Grégoire Blouet from @TSCDigitalFr at the Smart Voice Summit in London tomorrow discussing #Vocalassistants . Hosted by http://Smartly.AI . Get your ticket here: https://lnkd.in/eN8QxbS

June 20, 2018 2:58 PM
Now joining us on stage at #ecd2018 : @morrispentel on how emotions empower the #CustomerExperience
June 7, 2018 3:45 PM
Harnessing ingenuity, experience and expertise is key to creating an improved and more personal #CX for HMD Global, home of @nokia . Hannele Kuittinen, Director Consumer Support explores the benefits of thinking like a start-up #ecd2018
June 7, 2018 3:14 PM
Great presentation from @SubhenduMandal2 , Senior VP Sitel Insights at @Sitel_WorldWide on how to leverage and transform structured & unstructured #data to enhance #CX at #ECD2018
June 7, 2018 2:55 PM

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