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Amanda Restu Adzani
Associate Manager
Burcin Gunes
Senior Learning and Development Manager
Saskia Y. Kusumah
Contact Center Manager
Bikram Kumar Singh
Founder, President & CEO

Sitel - Company Profile   (About Company Profile Pages)

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We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages.
Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.

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James Melville Sitel Australia
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Srinivas Bhimagouni Sitel India
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Vanessa Schwanz Sitel US
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Casey Dixon Sitel US
Rebecca Sanders Foundever
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Jon Matthewson Sitel UK
Jessica Watz Sitel US
Wassim El Warzazi SITEL Morocco
Wassim El Warzazi SITEL Morocco
Hadi SITEL Morocco
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2016: Ranked #3 for Best Community Spirit
June 17, 2016 12:00 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2015: Ranked #3 for Best Contact Center Executive / Director
November 6, 2015 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards Americas 2015: Ranked #1 for Best Contact Center Executive / Director
June 26, 2015 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards EMEA 2013: Ranked #4 for Best Incentive Scheme
July 6, 2013 12:00 AM
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Company News

The global BPO provider will hire 1,000+ positions in Greece in 2021 to support client growth and serve 24 languages through its state-of-the-art MAXhub, a reimagined contact center dedicated to in-person collaboration, training and development

April 1, 2021 9:25 PM
Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report
October 26, 2020 6:24 PM
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The 2020 CX Index Survey, and subsequent COVID-19 CX Index Pulse Survey, finds the pandemic prompted the majority of consumers to switch to online shopping with 57% vowing to continue this trend beyond the pandemic
July 15, 2020
In this article, Chris Knauer, SVP and Chief Security Officer at Sitel Group, explores the potential security gaps that may exist in contact centers and how companies can combat these risks.
February 28, 2020
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While managing customer experiences and creating positive interactions between brands and their cust...
December 13, 2017
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With our expansive global footprint, Acticall Sitel Group has a unique opportunity to make a positiv...
November 15, 2017
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