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Sitel - Company Profile   (About Company Profile Pages)

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Overview

We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages.
Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.


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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
is true that working at Sitel you can add value and positivism to your life, because at Sitel you ca...
September 17, 2019 10:18 AM
International recognition of SITEL as a global leader in Omni channel CX
September 11, 2019 8:48 PM
Sitel Sofia helps us maintain the balance between professional and personal life.
Thank you Sitel ...

September 11, 2019 11:48 AM
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2016: Ranked #3 for Best Community Spirit
June 17, 2016 5:00 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2015: Ranked #3 for Best Contact Center Executive / Director
November 6, 2015 5:01 AM
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Company News

Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report
October 26, 2020 11:24 PM
 504 
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Utilizing decades of customer experience know-how combined with advanced technology and analytics, EXP+™ provides a new tailored solution to fit the needs of every brand

September 17, 2020 1:58 AM
 261 
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Articles

The 2020 CX Index Survey, and subsequent COVID-19 CX Index Pulse Survey, finds the pandemic prompted the majority of consumers to switch to online shopping with 57% vowing to continue this trend beyond the pandemic
July 15, 2020 5:00 AM
 1412 
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In this article, Chris Knauer, SVP and Chief Security Officer at Sitel Group, explores the potential security gaps that may exist in contact centers and how companies can combat these risks.
February 28, 2020 5:00 AM
 937 
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Award Videos

Raj Wadhwani | ContactCenterWorld.com

awesome gala and awards

February 25, 2021 12:29 PM EST

Clint Waltman | Ec3

Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!

February 26, 2021 1:40 AM EST

Videos

Raj Wadhwani | ContactCenterWorld.com

awesome gala and awards

February 25, 2021 12:29 PM EST

Clint Waltman | Ec3

Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!

February 26, 2021 1:40 AM EST
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While managing customer experiences and creating positive interactions between brands and their cust...
December 13, 2017 5:00 AM

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