Overview

The CEZ holding is the biggest power company in Central and Eastern Europe. It provides sales and distribution of electricity and gas in the Czech Republic. The unit „CEZ Prodej“, is responsible for the whole service and retail segment in the Czech Republic. There are many ways to contact us - customers can use the customer service line, web based virtual sales office, visit the 24 customer centers or 53 offices of business partners - all contact places are situated in significant cities.
There are 500 employees in customer branches, serving face to face customers. Almost 5500 customers visit us daily in our contact centers.

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Company Members

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Slavena Summerfield Czech Republic

Skupina ČEZ
(Verified Admin)

Dana Kubickova Czech Republic

CEZ ZS

Rostislav Válek Czech Republic

CEZ Zakaznicke sluzby s.r.o.

Vladimira Rosendorfova Czech Republic

CEZ

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Industry Awards We Won!

Enter Contact Center Awards

Skupina ČEZ

ContactCenterWorld - Top Ranking Performers Awards EMEA 2018: Ranked #3 for Best In Customer Service
May 11, 2018 5:00 AM

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Skupina ČEZ

ContactCenterWorld - Top Ranking Performers Awards EMEA 2018: Ranked #3 for Best Contact Center
May 11, 2018 5:00 AM

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Articles

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Award winners 2015 - Interview With Slavena Summerfield from CEZ Customer services Ltd.

CEZ, a utility provider in the Czech Republic entered four Top Ranking Performers Award categories in 2015. Slavena Summerfield opens up to our members about her experience presenting at the London Conference and her multiple takeaways from the event...
July 22, 2015 5:00 AM

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Why Has Last Year Been A Challenge?

We know that the last few years have been challenging for many businesses, but we wanted to know why in particular it has been so with the Contact Center industry - and who best to ask but industry professionals.
February 2, 2010 5:00 AM

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