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Smart Telecom - Company Profile   (About Company Profile Pages)

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Overview

Smart Telecom develops and delivers affordable automation tools for call centers and help desks. These tools enable real-time display of ACD status and historical reporting without the purchase of additional hardware. Smart Telecom has been serving call centers of 2 to 80 seats since 1989. Data Kinetics and Smart Telecom are partners in the development of custom e-learning training solutions for the call center market.


https://www.smarttelecom.ca
 
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Articles

It is imperative to understand the four basic types of people and design processes, structures, and training that meet them at their core.
October 20, 2005 5:00 AM
 19190 
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It is clear that more and more contact centers and help desks will implement e-learning, particularly as technology makes it more accessible and cost-friendly.
October 12, 2005 5:00 AM
 19279 
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