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SmartAction LLC
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
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Charlie Schrier SmartAction LLC
Kimberly Snow SmartAction
Mark Henggeler SmartAction LLC
Kimberly Snow SmartAction LLC

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Industry Champion

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Latest Voter Comments - why they want this company to win!
Great experience in working with SmartAction and tons of great results and benefits from use of their product!
August 25, 2016 11:33 PM
SmartAction has the best technology for IVR
August 25, 2016 5:47 PM
I have worked with SmartAction for a little under a year, and it is by-far the most professional and productive environment I have experienced in my career. The technology behind the company is impressive, to say the least, and the people behind the...
August 25, 2016 5:39 PM

Industry Awards We Won!

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SmartAction LLC
ContactCenterWorld - Top Ranking Performers Awards Americas 2012: Ranked #1 for Best Technology Innovation - Vendor Solution
June 22, 2012 5:00 AM

Company News

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SmartAction Appoints Brian Morin
With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents.

July 17, 2018 7:30 PM
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SmartAction Introduces Omni-bot
The cloud-based conversational AI platform has shown promising results in cost reduction, productivity, and scalability in the contact center
May 3, 2018 9:36 PM
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Latest Tweets

Catch Tom Lewis speaking about how to strengthen your #CX with #AI self-service at this year's Intelligent Automation for Customer Experience event on Oct 18th ! http://bit.ly/2MMDsPS #CX

September 22, 2018 7:11 PM
Download 'The AI-Powered Virtual Agent', a @Frost_Sullivan white paper. Learn how to overcome IVR limitations to automate more & how to ease into voice and chat automation with minimal risk. http://bit.ly/2NaUJHk
September 21, 2018 7:08 PM
Humans Vs. Chatbots: Time to Make the Switch? via @CustomerThink http://bit.ly/2NV7JQX #AI #chatbot

September 20, 2018 10:04 PM
Tom Lewis is speaking at Intelligent Automation for Customer Experience event by @ExecsInTheKnow on Oct 18th! Learn how to achieve a seamless customer experience for your company! http://bit.ly/2MHnwyi #CX #AI

September 20, 2018 7:05 PM
Take advantage of this high-value offer and discover which calls and chats in your contact center are perfect for automation. See how easy it is: http://bit.ly/2MsrZ7T #automation #AI
September 20, 2018 4:05 PM

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