SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.Please Login (add)
With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents.
Frost & Sullivan grants SmartAction the 2018 North American Product Leadership Award for Its AI-enhanced Customer Self-service Solutions. Read the full press release: http://bit.ly/2SVhdvo #customerexperience#AI November 16, 2018 7:30 PM
Frost & Sullivan leading analysts name SmartAction as the top solution provider for contact center leaders looking for an AI-powered solution to automate voice and chat conversations handled by live agents. #callcenter#AIhttp://bit.ly/2QpdynN November 14, 2018 10:07 PM
Liam Delap presents '4 Ways AI-Powered Virtual Agents are Automating the Contact Center' at @SOCAP 's event in Long Beach, CA Nov 16th! Don't miss the chance to learn all you need to know about AI in customer experience. #CXhttp://bit.ly/2Fddzdb