Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment.
Developed in 2009 and with headquarters in Auckland, New Zealand, we have a network of consultants in 35 countries around the world. This expertise helps achieve a faster accreditation process. Customers come to use us because we offer an easy to use, quick and competitive way to identify what solutions are needed to increase customer and employee satisfaction and reactivate their businesses, fast.
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Developed in 2009 and with headquarters in Auckland, New Zealand, we have a network of consultants in 35 countries around the world. This expertise helps achieve a faster accreditation process. Customers come to use us because we offer an easy to use, quick and competitive way to identify what solutions are needed to increase customer and employee satisfaction and reactivate their businesses, fast.
CONTACT US
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Snapshotz
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