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Overview

Who Needs Solgari Cloud Communications Services?
Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below:

Contact Centres

Typically required by enterprises for their sales and support teams
Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules
Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers
Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email
Agent training requirements are met be the ability to barge in and whisper on customer calls
Enterprises

Solgari's Hosted PBX services provides an enterprise class cloud telephony service and


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Company News

King Telecom chooses to meet demand for SaaS solutions with Solgariโ€™s comprehensive cloud-based telephony software services
August 10, 2017 5:00 AM
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Cloud is a big shift from the traditional way businesses think about IT resources, offer a consistent communications experience to your customer, regardless of what channel they want to use and the location! True Operational flexibility. Discover How: https://bit.ly/35WTkKQ
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Solgariโ€™s Dynamics 365 All-Channel Solution is a cutting edge cloud solution that delivers all channels, all functions and the global telco coverage seamlessly as part of Microsoft Dynamics 365. See it in Action https://bit.ly/35WTkKQ #Cloudcomputing #Microsoft #Solgari

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Cloud is a big shift from the traditional way businesses think about IT resources. The need for operational flexibility with staff working from home is driving huge digital transformation across the world. See our Dynamics 365 All-Channel Solution https://bit.ly/35WTkKQ #Cloud
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