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Sparkcentral’s cloud based contact center platform provides a SaaS solution that enables your human and virtual (BOT) customer service teams small, medium or large to jointly deliver SLA based Customer Service
on messaging channels, making engagement with your brand frictionless for your valued digital clients or prospects !!!

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Company News

Sparkcentral, an enterprise digital customer service platform company, announced the rollout of its cross-channel conversation history feature.
October 10, 2019 2:17 PM
Sparkcentral was identified by Gartner as a Sample Vendor for Mobile Applications for Customer Service within the "Customer Engagement Center" segment, and for Consumer Messaging Apps, Live Chat and Social Media Engagement within the "Digital Custome...
September 11, 2019 6:41 PM
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Most if not all conversations about customer service innovation revolve around technology. Topic...

August 18, 2016 5:00 AM

Latest Tweets

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Get started with messaging. It's your last chance to tune in for our Digital Masterclass 2020. Sign up here

May 29, 2020 1:31 PM
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A study found that 59% of consumers avoid calling companies because they don’t like being stuck on hold. Because of this, messaging channels such as WhatsApp are gaining popularity and transforming the way people interact with businesses. Read more here:

November 18, 2019 7:09 PM
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Social media channels allow agents to quickly answer common customer questions and concerns. Sparkcentral’s social care platform enables enterprises to provide care to the customers reaching out to them via tweets or private messages on social channels like Facebook and Twitter.

November 14, 2019 7:09 PM
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With Sparkcentral, companies can send automatic proactive notifications that allow customers to stay informed. Proactive engagement through messaging allows for effortless engagements while reducing operational costs and improving customer satisfaction. #custexp

November 12, 2019 7:05 PM
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Chatbots streamline interactions between customers and products/services and enhances #custexp by offering round-the-clock service. This “proactive chat” method reduces overall interaction volume, including online inquiries, emails, and calls. #chatbot #ai

November 11, 2019 10:02 PM


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We’re having a party, on a boat! #wework
June 13, 2019 6:25 PM
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‪At the end of a long day, 🇧🇪 🍺 is just what you need. The Sparkcentral crew engaging customers at #GartnerCX | #notricks #justbeer

May 22, 2019 6:01 PM
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