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Partnered with Stefanini, a global IT provider, IDG, a technology media, data and marketing services company, conducted a recent survey about how cognitive technologies will transform the customer experience.
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We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
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Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share.
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