Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Over the years, companies have devised ways to measure just about everything that goes on in Contact Centers. But how do World-Class companies measure their levels of service? Find out what industry professionals have to say! April 30, 2009 5:00 AM
We always hear stories of bad service from customers, but what happens when contact center professionals experience similarly poor service? Hear some interesting stories from industry professionals! (To share and hear more experiences, consider att... April 23, 2009 5:00 AM