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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Strativity Group, Inc. is a consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. These CEM strategies enable companies to bridge the inherent product focus and create true competitive advantages through focus on the customer.Please Login
In the second part of Lior Arussy's article, he discusses how Information Technology can be used to help executives become increasingly innovative in a competitive corporate world. May 24, 2005 5:00 AM
In the past few years, Information Technology has begun to take a back seat in the face of companies' more pressing needs. How can IT be reconfigured to maximize its ability to give a contact center a competitive advantage? May 23, 2005 5:00 AM