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SVL Business Solutions - Company Profile   (About Company Profile Pages)

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Overview

Founded in 1967, SVL is a UK provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL is an Amazon Connect Partner and is proud to offer a smarter cloud strategy to all clients, enhancing digital innovation and transformation.

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Company News

SVL is delighted to announce that they have been awarded NICE EMEA analytics partner for 2020.
June 17, 2021 9:49 PM
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SVL partners outsourcer Ascensos to provide new service to contact centre clients.
May 26, 2021 11:16 PM
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Articles

As the planning cycle moves into full swing, SVL’s Head of Business Transformation, Richard Abdy outlines 6 main points that anyone faced with a blank sheet should consider.
February 25, 2022
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Steven Perrins talks about how Financial Services will adjust to hybrid working practices now offices are reopening.
September 6, 2021
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