Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 12 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

Synergy - Company Profile   (About Company Profile Pages)

Request Admin Access to this Page

Overview

Synergy Research Group is a strategic partner of TeleGeography, providing market intelligence, analytics and strategic consulting services to the networking and telecom industries.
      (add)  
[Vendors: Add a weblink for sales leads]
Read More

Company News

New data from Synergy Research Group shows that the number of cloud-based contact center agents passed the five million milestone in the third quarter and continues to grow by almost 20% per year.
January 30, 2020 4:36 AM
 304 
Share
Synergy Research Group has named Mitel as the leader in total cloud seats.
May 10, 2019 3:27 AM
 505 
Share
Read More

Articles

New data from TeleGeography partner Synergy Research Group show that the Unified Communications (UC) applications market grew 11% between Q2 2010 and Q2 2011.
September 10, 2011 5:00 AM
 9114 
Share

Latest Tweets

Close Window
#COVID -19 Fails to Dent Aggressive Growth in Cloud Spending; Half of the Q1 Market Belongs to #Amazon & #Microsoft https://www.srgresearch.com/articles/covid-19-fails-dent-aggressive-growth-cloud-spending-half-q1-market-belongs-amazon-microsoft

May 1, 2020 12:47 AM
Close Window
Once again, year-end analysis shows that telcos’ total #capex level remains unchanged. Despite changes in the details, in total 2019 was essentially the same as 2018, which was the same as both 2017 and 2016. 2020 is unlikely to change the trend in a positive way.

April 15, 2020 7:56 PM
Close Window
Chinese Companies Control Local Public #Cloud Market; #AWS and #Microsoft Lead in Rest of APAC https://www.srgresearch.com/articles/chinese-companies-control-local-public-cloud-market-aws-and-microsoft-lead-rest-apac

March 27, 2020 3:43 PM
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =