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Sytel Limited - Company Profile   (About Company Profile Pages)

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Overview

Sytel Limited develops and supplies Softdial Contact Center™ (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same innovation to the multimedia contact center that is used in developing its AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.

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Jamie Stewart Sytel Limited(Verified Admin)
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Company News

Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+.


April 12, 2024 9:22 AM
 2421 
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centers. Softdial Cloud™ was previously only available in North America, and now has points...
November 3, 2022 9:20 PM
 1508 
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Articles

What do you do when actual demand for customer engagement during the day is quite different from the forecast, perhaps radically different?
Unique in the industry, Sytel Real-Time Automation (SRA) addresses this challenge by simply automating the ta...

November 28, 2023
 3047 
In the following article, Michael McKinlay, the CEO of Sytel, provides some valuable tips to help dialer users stay competitive.
August 13, 2003
 24794 
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Workforce Management (WFM) teams do a very necessary job of planning workloads and agent schedules o...
November 24, 2023 10:34 AM
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