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Contact center managers always speak of the passion required to succeed in this field. But even the most passionate and dedicated leaders are faced with difficulties and challenges that put all their experience and skills to the test. Industry profes... July 15, 2009 5:00 AM
Your current contact center is bulldozed and you are given a big fat check to begin building a new one. With everything you know now, what would you do differently when designing your new center? Industry professionals share their wish lists. July 14, 2009 5:00 AM
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May 29, 2020 8:06 PM
The structure of business is changing. Your enterprise might be going permanently remote, and you need to make sure your employees are prepared to adapt to this major change. See our tips for staying up and running during this crisis. http://ow.ly/DTYq50zTGJs May 29, 2020 7:01 PM
These workflows will not change the way you work in the application or change any existing processes for you, they are additional workflows available for you to leverage. http://ow.ly/3BfQ50zTFWD #mobile
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