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Nothing Ever Comes Easy!
Contact center managers always speak of the passion required to succeed in this field. But even the most passionate and dedicated leaders are faced with difficulties and challenges that put all their experience and skills to the test. Industry profes...
July 15, 2009 5:00 AM
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From the Foundation Up!
Your current contact center is bulldozed and you are given a big fat check to begin building a new one. With everything you know now, what would you do differently when designing your new center? Industry professionals share their wish lists.
July 14, 2009 5:00 AM
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