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As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.Please Login (add)
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TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of its List Management Services (LMS), a new addition to TCN’s cloud contact center platform. April 22, 2020 4:52 PM
Preparing contact centers for weather-related emergencies is a complex, multi-pronged strategy that effects all industries (especially public utility companies, power companies, local municipalities, schools and hospitals). October 18, 2017 5:00 AM
Managing agents in a large or growing #ContactCenter operation can be tricky – especially when you’re working toward multiple metrics improvements at once. Read TCN's whitepaper to learn how to simply your workforce management: https://bit.ly/2WXyVRx May 14, 2020 10:24 PM
Today companies are focusing on enhancing customer experiences, while trying to minimize costs. #AI can help companies accomplish this by understanding customers better from the data they generate for each interaction. Learn more here: https://bit.ly/2yNXR6b @customerthink May 14, 2020 10:23 PM
Thanks to living in the #cloud , TCN’s #ContactCenter solution is easily scalable, and ultimately flexible in enabling agents to work how they want. Want to learn more? Request a demo here: https://bit.ly/3f2Sqk5 April 30, 2020 8:20 PM
The sudden and huge increase in call volumes due to #COVID -19 has coincided with the need to protect the #ContactCenter workforce that would normally handle them. Learn more about how the industry is being affected: https://bit.ly/2Yjh6P7 @InformationWeek April 30, 2020 4:23 PM
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