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TCN - Company Profile   (About Company Profile Pages)

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Overview

A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers.

A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.


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McKay Bird TCN(Verified Admin)
Nathan Campbell TCN(Verified Admin)
Marie Christenson TCN(Verified Admin)
Vijayakumar D Clear Touch Connect
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Company News

TCN announced it has been named a finalist for Best Technology Innovation Vendor: Live Agent Support in ContactCenterWorld’s 16th Annual Global Top Ranking Performers Awards.
June 22, 2021 10:02 PM
 339 
TCN, Inc. announced the launch of its Voice Analytics, a set of tools for search and discovery combined with automated call transcription and reduction.
May 26, 2021 5:00 AM
 233 
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Articles

TCN’s inaugural survey, “Consumer Insights about Customer Service,” provides a detailed look at Americans’ attitudes about dealing with contact centers and customer service

September 1, 2021 5:00 AM
 239 
Preparing contact centers for weather-related emergencies is a complex, multi-pronged strategy that effects all industries (especially public utility companies, power companies, local municipalities, schools and hospitals).
October 18, 2017 5:00 AM
 2586 

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