Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.
Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort in contact centers August 20, 2018 5:00 AM
Always amazing to see our customers pushing the boundaries of their customer engagement. @Shopify talking about being the pilot customer for #TwilioFlex at #SIGNALConf
October 17, 2018 8:51 PM
Big news at #SIGNALConf as #TwilioFlex launches - the programmable cloud platform. Infinitely customizable. Teleopti is showcasing the automatic integration of Flex & Teleopti WFM. Flex customers can join the Teleopti WFM Forecasts pilot program, visit http://bit.ly/2Ovkv9V