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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
We asked contact center professionals a question that could benefit many in the industry: If you had to give just 1 tip regarding business processes in relation to improving customer service, what would your tip be? Use the advice to improve your bu... April 20, 2010 5:00 AM
We asked contact center professionals whether they could recall a really good customer experience they had recently - where they were literally wowed by the service they had received. April 15, 2010 5:00 AM