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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Accord comprises a team of very successful, like-minded management consultants with a track record of transforming businesses into world-class performers. We specialise in all aspects of sales and customer service in the multi-channel contact arena. Please Login
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b... April 30, 2010 5:00 AM
With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were poor, so we asked industry professionals for the... April 29, 2010 5:00 AM