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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Not that it comes down to this often, in most lines of work. But an ultimate reason to be kind to a customer (or, for that matter, a vendor) is the off chance it’ll be the last time you interact. Thus The College of the Customer was created as a way to teach those involved in the customer service industry the right way to interact with customers in order to keep them loyal. Please Login
In these rough and recessionary times, it’s important to escape the commodity pricing wars and to find ways to strengthen the marketing backbone of your company. The most reliable and affordable way to achieve both these goals is by building a stron... May 4, 2010 5:00 AM