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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a ... July 17, 2009 5:00 AM
Technology is advancing at an incredible pace, and the age where machines are used to do most of our work is fast approaching. But will technology ever replace the human element in the customer service sector? Will live agents ever be terminated an... July 13, 2009 5:00 AM