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The Columbia Bank - Company Profile   (About Company Profile Pages)

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Overview

The Small Business Banking division was formed to provide resources to companies up to $3 million in revenues or less.
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The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a ...
July 17, 2009 5:00 AM
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Technology is advancing at an incredible pace, and the age where machines are used to do most of our work is fast approaching. But will technology ever replace the human element in the customer service sector? Will live agents ever be terminated an...
July 13, 2009 5:00 AM
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