When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a ... July 17, 2009
Technology is advancing at an incredible pace, and the age where machines are used to do most of our work is fast approaching. But will technology ever replace the human element in the customer service sector? Will live agents ever be terminated an... July 13, 2009
TCN - TCN’s blended IVR capabilities allow for simple or sophisticated design to handle each call using customized voice recordings, menu selection and routing options to appropriately skilled #ContactCenter agents. Request a demo here: https://hubs.ly/H0hZPWL0
The Silver Line - We hope everyone has a great Bank Holiday, & we want to remind those feeling lonely or isolated that we are on the other end of the phone around the clock all weekend for a friendly chat. Just call 0800 4 70 80 90 to chat to one of our advisors.
NTS Direct - If you weren't able to make our last #NEC Bootcamp, we have another one available on June 11th in Irving, TX! Learn about NEC's SL2100 installation and sales best practices to maintain your competitive industry advantage. Register on our site: https://buff.ly/2YKFwhG
Genesys - “We’re just trying to build a better bottle for customers to convey their messages.” Genesys VP of Product Marketing @danielrood for the win to present how Genesys is connecting human moments with NO slides
47 Minutes Ago
Eckoh - Eckoh wins Judges’ Award for Best Contact Center Solution at the 2019 CNP Awards 2019 for its unique and patented CallGuard solution. Its winning formula is due to the fact that our customers love it and it’s the simplest solution available. https://www.eckoh.com/resource... View More
HCL - Watch Stuart Page, Director, Systems and Products, BBC, and Gareth Morgan, Head of Application Delivery, BBC Studios, talk about how we are helping empower change and innovation at the BBC. http://bit.ly/2GnynPb