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The Connection - Company Profile   (About Company Profile Pages)

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Overview

The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.


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Industry Champion

The Connection celebrated its 35th year in business this past August, embracing a history of evolution and change to continuously stay ahead of the competition and remain in the forefront of the industry.
October 24, 2016 4:42 PM
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Company News

Bright Pattern, provider of omnichannel cloud contact center software for companies, selected by The Connection, BPO for Fortune 500 companies
May 1, 2019 2:55 AM
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The Connection, a provider in contact center outsourcing, call center consulting, and training and development services, announced the addition of Matt Sanders, VP of Business Development to the corporate team.
October 6, 2017 1:39 PM
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