The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls.
Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.Please Login (add)
The Connection, a provider in contact center outsourcing, call center consulting, and training and development services, announced the addition of Matt Sanders, VP of Business Development to the corporate team. October 6, 2017 1:39 PM
It is easy to inadvertently use negative words, even when trying to convey a positive. Call center scripts reduce this risk by giving customer service reps the right words. For instance, instead of: "What is the problem?" Ask: "How may I help you?" https://hubs.ly/H0cxWTm0 #CSR June 20, 2018 7:08 PM
Tip 2 for your call center agents: Teach them your product/service inside and out. And if you are outsourcing your call center, make sure your call center partner fully understands everything they can know about your company. https://hubs.ly/H0chhyy0 #CSR#CustomerService June 19, 2018 7:31 PM
Unfortunately for call centers, an industry average agent turnover rate of 60% continues to be among the top issues faced by call center managers. So, how do you get your agents to stay in business? Follow these 3 tips, and you should be able to... https://hubs.ly/H0cHT-L0 June 19, 2018 4:07 PM
With an industry average agent turnover rate of 60%, how do you get your agents to stay in business? Follow these 3 tips, and you should be able to build a more comfortable professional environment for both you and your employees: https://hubs.ly/H0cHTHb0 #CSR#Turnover June 19, 2018 4:03 PM