The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls.
Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.Please Login (add)
Latest Voter Comments - why they want this company to win!
The Connection celebrated its 35th year in business this past August, embracing a history of evolution and change to continuously stay ahead of the competition and remain in the forefront of the industry. October 24, 2016 4:42 PM
The Connection, a provider in contact center outsourcing, call center consulting, and training and development services, announced the addition of Matt Sanders, VP of Business Development to the corporate team. October 6, 2017 1:39 PM
We're now in the holiday season! For most companies, especially retailers, that means you're in the busy season. And if you're trying to manage a call center, you have to navigate higher inbound call volume and employees' holiday schedules... https://hubs.ly/H0f9Xn20 October 18, 2018 4:17 PM
We're now in the holiday season! For most companies, especially retailers, that means you're in the busy season. And if you're trying to manage a call center, you have to navigate higher inbound call volume and employees' holiday schedules simultaneously: https://hubs.ly/H0f9Y1x0 October 18, 2018 4:16 PM
It may be the company’s office, but it is the employees’ space. Allow your employees some creative freedom when it comes to their space at work! https://hubs.ly/H0dwDgM0 October 17, 2018 7:01 PM
Difficult Customer No. 3: Impatient Ivan. Ivan is not actually unhappy, he is a “driver” personality – one of those people who wants to skip the chit chat and get on with it. Learn how to manage his conversation in our new blog: https://hubs.ly/H0d1WBZ0 #CSR October 15, 2018 7:10 PM