The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls.
Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.Please Login (add)
The Connection, a provider in contact center outsourcing, call center consulting, and training and development services, announced the addition of Matt Sanders, VP of Business Development to the corporate team. October 6, 2017 1:39 PM
It’s not possible to know all the answers for the customers that are calling in, even for our most seasoned agents that have been with us 10+ years. So, what do we do when our agents get a question they don't know the answer to? Watch our video to... https://hubs.ly/H0fWxP80 December 14, 2018 9:54 PM
It’s not possible to know all the answers for the customers that are calling in, even for our most seasoned agents that have been with us 10+ years. So, what do we do when our agents get a question they don't know the answer to? https://hubs.ly/H0fWxwc0 #CallCenterTips December 14, 2018 9:54 PM
Personality is a huge part of being a CSR. Make sure that you take into account how the CSR interacts with you when you're interviewing them. Learn more tips in our article: https://hubs.ly/H0dz4520 December 14, 2018 7:10 PM
If Millennials are going to talk to a live person, make sure your agents are knowledgeable and equipped with the proper technology to provide fast service. https://hubs.ly/H0dL8Dr0 December 12, 2018 7:06 PM