The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls.
Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.Please Login (add)
The Connection, a provider in contact center outsourcing, call center consulting, and training and development services, announced the addition of Matt Sanders, VP of Business Development to the corporate team. October 6, 2017 1:39 PM
Tempting as it is to get agents online and “earning their keep” as quickly as possible, remember that turnover is very expensive. Cutting that corner is a sure ticket to spending the time, money, and resources to recruit a replacement. https://hubs.ly/H0cHW0w0 #CSR#Turnover August 17, 2018 7:16 PM
An offshore call center is one that is located in a more distant region of the world. India, Philippines, Asian countries, and Eastern Europe are all examples of offshore areas that have call centers. Learn more: https://hubs.ly/H0cL0yf0 #offshore#callcenter August 15, 2018 7:13 PM
When you outsource your call center, you can eliminate the phones, desks, and employees required to operate your call center, provide training, monitor QA, and handle related administrative tasks. The focus goes back onto your core business. https://hubs.ly/H0d8F1T0 #outsource August 14, 2018 7:06 PM
At times, placing customers on hold may be a necessity, however if handled properly, the time on hold can be an opportunity for you to engage with customers in positive ways. https://hubs.ly/H0c_5Kg0 #CallWaiting#OnHold August 13, 2018 7:04 PM
Customer Service Tip: Asking callers for the same personal information at every step is more than annoying. It bolsters their suspicion that your company is inefficient or behind the times when it comes to technology. https://hubs.ly/H0cBRBk0 #CSR#Call#Center August 10, 2018 7:06 PM