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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Customer Relationship Metrics was created in 1993 by Dr. Jodie Monger to help Fortune 1000 companies quantify the voice of their customer. The company combines the world of academe with the business world to produce customer relationship management research.Please Login