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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
High Employee turnover has been accepted as a “staple” in the Call Center Industry. Few have made serious attempts to understand what drives employees out of their organisations. Yet call center operations lose millions annually. November 7, 2002 10:34 AM