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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Targets set to measure team, individual and corporate performance can lead to the wrong kinds of behaviour being adopted - the type that is detrimental to the customer experience and customer relationships. As customer service is going to be one of t... June 8, 2009 5:00 AM