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The Primas Group - Company Profile   (About Company Profile Pages)

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Overview

For over 15 years, Primas has been an independent services provider of CTI and IVR solutions. Coming from a position of vendor neutrality, Primas has a unique understanding of how the products of various vendor’s work together. Through their experience, Primas has developed a set of tools that enable their professional services team to expedite problem solving and assess CTI link data without having an impact upon or adding resources to the switch. In recognition of the value this data represents to the operations of clients, Primas developed a suite of reporting tools called LinkScope. With the recent release of LinkScope’s latest version, Primas continues to develop new tools and applications capable of leveraging IVR and ACD data.

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