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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.Please Login
The Taylor Reach Group, Inc., allows brands to see behind the customer experience curtain - announcing three services, each with a different focus for optimizing CX delivered in the contact/call center.
Many modern organizations are knowledge centered. Where would your business be without knowledge of your products and processes spread across all the departments who need it? September 14, 2017 5:00 AM
Contact Centers can generate an immense amount of data and reporting on just about anything that we could conceive. But just because we can produce a report, does it mean we should? Understand which metrics are most important in the Contact Center.